Solving Customer Returns with Kyle Bertin of Two Boxes

Two Boxes aims to revolutionize the warehousing industry by tackling inefficiencies in the returns process—a problem we all want solved. If your returns area is an eyesore and you keep throwing more labor at the problem, this episode is for you. There is an easier way, so tune in and learn how Two Boxes makes reverse logistics a competitive advantage for 3PLs and warehouses.

The Problem with Customer Returns

Kyle Bertin was looking for a problem to solve and found one in customer returns. He points out, “Last year, customers in the U.S. returned 20% of their purchases,” and e-commerce heavy merchants are seeing up to 40%, illustrating the scale of the returns dilemma that 3PLs and warehouses must deal with. “Every time I went into a fulfillment center, there was a section of the warehouse that looked pretty nasty, to say the least, and every time I asked about it, it was the returns area.

Listen to the episode here.