The New Age of Returns Management (ft. Kyle Bertin)

eCommerce returns are a BIG problem.

In fact, the value of items returned by consumers globally reached $1.8 trillion in 2022.

Lots of shippers and 3PLs consider returns a necessary evil - often given little attention to and relegated to a disorderly corner of the warehouse.

New innovations are unlocking the potential of better returns management, allowing for greater efficiency, insights, and competitive advantages.

In this episode, Kyle Bertin, CEO and Co-Founder of Two Boxes, joins Caleb Nelson to discuss these innovations, and what better returns management looks like in the future. Listen here.