CASE STUDY
Aug 5, 2025
How Thursday Boots triples returns efficiency with Two Boxes & Cart.com
About Thursday Boots
Thursday Boots offers handcrafted boots made with premium materials at honest prices. Since launching in 2014, they've expanded their product catalog to include thousands of items, ranging from dress shoes and sneakers to jackets and accessories.
About Cart.com
Cart.com is a leading 3PL provider supporting high-growth ecommerce brands with scalable fulfillment solutions. Leveraging a nationwide network of fulfillment centers and advanced operational systems, Cart.com enables fast, accurate order and returns processing at scale.
The Challenge
Thursday Boots needed precise reverse fulfillment to resell their high-quality products
Footwear is the second highest returned category — brands like Thursday Boot are used to dealing with high return volumes, as a result. Joe Gullo, SVP of Supply Chain & Logistics at Thursday Boots, explains, "Every footwear brand fits a little differently, and every foot is unique." This means that customers often purchase multiple sizes — returning items that don’t fit.
To protect the brand's reputation for craftsmanship and to deliver an exceptional customer experience, Thursday Boots requires their fulfillment partners to thoroughly inspect returned inventory, according to their SOP. Additionally, selling across a variety of channels — their site, on Amazon, and in-store — adds complexity to their return process.
Prior to working with Two Boxes and Cart.com, Thursday Boots faced challenges with their fulfillment partner. Loosely followed guidelines meant poorly inspected returns were returning to stock. This resulted in unhappy shoppers reaching out asking for replacements or refunds. Even with a detailed SOP in place, Joe’s team found that warehouse associates often failed to reference it when processing returns.
Thursday Boots needed a better system, and a more thorough partner for managing returns — enter Two Boxes and Cart.com.
The Solution
Process returns efficiently and accurately with Two Boxes & Cart.com
With Two Boxes, Thursday Boots has simplified its return process, making it easy for Cart.com associates to inspect, grade, and disposition returned inventory. This has drastically improved returns efficiency and restock rates, while decreasing return related support tickets.
Two Boxes makes this possible through an intuitive grading interface that guides Cart.com associates through the inspection process. This ensures that Thursday Boots’ SOP is followed closely — flagging fraudulent returns, applying value added services when needed, and returning more high-quality inventory to stock.
"Two Boxes allows us to provide Cart.com with very specific directions. But it also makes the workflow lightweight, so our partners are not burdened by a large SOP," Joe explains.
Additionally, Two Boxes' robust dashboard, enables Thursday Boots and Cart.com to monitor return operations in real time. For Joe’s team, this provides visibility into return status, grade, disposition, fraud detection, among other datapoints. And for Cart.com, it allows for monitoring of processing efficiency, VAS, inbound return volume, and more.
Of course, the right fulfillment partner is critical to ensuring success when it comes to returns. Cart.com’s tech-forward approach ensured a seamless rollout of Two Boxes — onboarding the warehouse team and integrating Two Boxes with their WMS.
The Results
Thursday Boots slashes time spent on return-related customer service and analytics by 50%
Through partnering with Two Boxes and Cart.com, Thursday Boots gets more high-quality inventory returned to stock, in less time — reducing time spent on return-related support and delivering an on-brand customer experience.
3x increase in returns efficiency
50% decrease in time spent on return-related customer service and analytics
100% increase in units properly categorized as return to stock
Now, Thursday Boots describes their 3PL relationship as "much stronger and more aligned." They’re confident in their returns process, delivering an exceptional customer experience, and positioned for continued growth.
Ready to let returns grow your business?
About Thursday Boots
Thursday Boots offers handcrafted boots made with premium materials at honest prices. Since launching in 2014, they've expanded their product catalog to include thousands of items, ranging from dress shoes and sneakers to jackets and accessories.
About Cart.com
Cart.com is a leading 3PL provider supporting high-growth ecommerce brands with scalable fulfillment solutions. Leveraging a nationwide network of fulfillment centers and advanced operational systems, Cart.com enables fast, accurate order and returns processing at scale.
The Challenge
Thursday Boots needed precise reverse fulfillment to resell their high-quality products
Footwear is the second highest returned category — brands like Thursday Boot are used to dealing with high return volumes, as a result. Joe Gullo, SVP of Supply Chain & Logistics at Thursday Boots, explains, "Every footwear brand fits a little differently, and every foot is unique." This means that customers often purchase multiple sizes — returning items that don’t fit.
To protect the brand's reputation for craftsmanship and to deliver an exceptional customer experience, Thursday Boots requires their fulfillment partners to thoroughly inspect returned inventory, according to their SOP. Additionally, selling across a variety of channels — their site, on Amazon, and in-store — adds complexity to their return process.
Prior to working with Two Boxes and Cart.com, Thursday Boots faced challenges with their fulfillment partner. Loosely followed guidelines meant poorly inspected returns were returning to stock. This resulted in unhappy shoppers reaching out asking for replacements or refunds. Even with a detailed SOP in place, Joe’s team found that warehouse associates often failed to reference it when processing returns.
Thursday Boots needed a better system, and a more thorough partner for managing returns — enter Two Boxes and Cart.com.
The Solution
Process returns efficiently and accurately with Two Boxes & Cart.com
With Two Boxes, Thursday Boots has simplified its return process, making it easy for Cart.com associates to inspect, grade, and disposition returned inventory. This has drastically improved returns efficiency and restock rates, while decreasing return related support tickets.
Two Boxes makes this possible through an intuitive grading interface that guides Cart.com associates through the inspection process. This ensures that Thursday Boots’ SOP is followed closely — flagging fraudulent returns, applying value added services when needed, and returning more high-quality inventory to stock.
"Two Boxes allows us to provide Cart.com with very specific directions. But it also makes the workflow lightweight, so our partners are not burdened by a large SOP," Joe explains.
Additionally, Two Boxes' robust dashboard, enables Thursday Boots and Cart.com to monitor return operations in real time. For Joe’s team, this provides visibility into return status, grade, disposition, fraud detection, among other datapoints. And for Cart.com, it allows for monitoring of processing efficiency, VAS, inbound return volume, and more.
Of course, the right fulfillment partner is critical to ensuring success when it comes to returns. Cart.com’s tech-forward approach ensured a seamless rollout of Two Boxes — onboarding the warehouse team and integrating Two Boxes with their WMS.
The Results
Thursday Boots slashes time spent on return-related customer service and analytics by 50%
Through partnering with Two Boxes and Cart.com, Thursday Boots gets more high-quality inventory returned to stock, in less time — reducing time spent on return-related support and delivering an on-brand customer experience.
3x increase in returns efficiency
50% decrease in time spent on return-related customer service and analytics
100% increase in units properly categorized as return to stock
Now, Thursday Boots describes their 3PL relationship as "much stronger and more aligned." They’re confident in their returns process, delivering an exceptional customer experience, and positioned for continued growth.
Ready to let returns grow your business?
Ready to supercharge your returns?
At Two Boxes, our mission is to make returns an asset instead of a liability. We’re proud to partner with 3PLs like Stord, Barrett, & Jay Group to supercharge returns operations. If you’d like to make returns a strength for your business, reach out to us today!
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Featured Customers
Returns are hard.
Two Boxes makes
them easy.
Returns are hard.
Two Boxes makes
them easy.