CASE STUDY
Jun 25, 2024

How Capacity sped up returns processing by 3x with Two Boxes


About Capacity

Capacity has been a trusted 3PL partner for over 25 years, supporting recognizable brands like Rhode, r.e.m. beauty, and Rare Beauty. With multiple fulfillment centers across the US, they offer complete logistics services for every production step, from item storage and packaging to order fulfillment and returns management.


The Challenge

Capacity needed to upgrade their returns process as they expanded into new industries

While Capacity was known for their work with beauty clients, they wanted to expand into other verticals. In particular, the apparel industry stood out as a potential growth opportunity. But this new opportunity meant their team would start receiving far more returns. Clothing is one of the most returned ecommerce items, so they wanted to be prepared to take on the higher volume.

Dr. Jason Depietropaolo, Head of Partnerships, and Casey Pipero, Director of Value-Added Services, saw that their existing returns management process needed an upgrade for the increase in quantity. "We were doing double and triple processing," Casey says. "We needed the integrations and visibility to handle the volume."

The lack of integrations with their clients' returns software, in particular, was a significant challenge. Capacity wanted a solution that would easily integrate with different RMA providers so they could support their customers with clear data. 

As Jason and Casey began the expansion process, they looked for a best-in-class returns processing software that could grow alongside them. Their hunt for the right platform led their team to Two Boxes.



The Solution

Simplifying every return step for faster fulfillment

As soon as Capacity onboarded Two Boxes, they saw an immediate improvement in their returns.

"Two Boxes brought a lot of different features live very quickly," Jason says. "The whole process was just simple and straightforward."

Two Boxes' user-friendly interface makes it easy to train warehouse staff. Digitized SOPs guide the associates through each step in the new returns process with precise checklists for each client. The automated solution significantly reduces errors while processing returned items faster, helping their team stay ahead of rising shipment volumes.

Capacity also gets more data about the returns, such as the quantity and timing of each shipment. Casey and Jason can spot patterns and trends across every returned item, allowing them to better plan for their needs.

"Knowing how many returns are supposed to be coming in helps with labor planning, especially when we see an uptick during holiday shopping," Casey says. "It gives us more information and more knowledge as we go through the process."

Certified integrations between Two Boxes and RMA providers keep returns data accurate and accessible. Now Casey and Jason can see all their returned orders in one centralized dashboard — no extra steps needed.



The Results

Capacity tripled their apparel customers thanks to a more efficient returns process

With Two Boxes, Capacity has quickly scaled up their returns processing thanks to fewer manual steps. Up-to-date data ensures they stay ahead of higher volumes of returned items and keeps clients informed about their reverse fulfillment.

Partnering with Two Boxes has driven impressive results:

  • 3x faster returns processing
  • 3x growth in apparel customers

By leveraging Two Boxes, Capacity has transformed returns into a key benefit, boosting their reputation as a reliable 3PL for apparel brands of all sizes.


Ready to let returns grow your business?

At Two Boxes, we make returns an asset instead of a liability. Book a demo today and get started!


About Capacity

Capacity has been a trusted 3PL partner for over 25 years, supporting recognizable brands like Rhode, r.e.m. beauty, and Rare Beauty. With multiple fulfillment centers across the US, they offer complete logistics services for every production step, from item storage and packaging to order fulfillment and returns management.


The Challenge

Capacity needed to upgrade their returns process as they expanded into new industries

While Capacity was known for their work with beauty clients, they wanted to expand into other verticals. In particular, the apparel industry stood out as a potential growth opportunity. But this new opportunity meant their team would start receiving far more returns. Clothing is one of the most returned ecommerce items, so they wanted to be prepared to take on the higher volume.

Dr. Jason Depietropaolo, Head of Partnerships, and Casey Pipero, Director of Value-Added Services, saw that their existing returns management process needed an upgrade for the increase in quantity. "We were doing double and triple processing," Casey says. "We needed the integrations and visibility to handle the volume."

The lack of integrations with their clients' returns software, in particular, was a significant challenge. Capacity wanted a solution that would easily integrate with different RMA providers so they could support their customers with clear data. 

As Jason and Casey began the expansion process, they looked for a best-in-class returns processing software that could grow alongside them. Their hunt for the right platform led their team to Two Boxes.



The Solution

Simplifying every return step for faster fulfillment

As soon as Capacity onboarded Two Boxes, they saw an immediate improvement in their returns.

"Two Boxes brought a lot of different features live very quickly," Jason says. "The whole process was just simple and straightforward."

Two Boxes' user-friendly interface makes it easy to train warehouse staff. Digitized SOPs guide the associates through each step in the new returns process with precise checklists for each client. The automated solution significantly reduces errors while processing returned items faster, helping their team stay ahead of rising shipment volumes.

Capacity also gets more data about the returns, such as the quantity and timing of each shipment. Casey and Jason can spot patterns and trends across every returned item, allowing them to better plan for their needs.

"Knowing how many returns are supposed to be coming in helps with labor planning, especially when we see an uptick during holiday shopping," Casey says. "It gives us more information and more knowledge as we go through the process."

Certified integrations between Two Boxes and RMA providers keep returns data accurate and accessible. Now Casey and Jason can see all their returned orders in one centralized dashboard — no extra steps needed.



The Results

Capacity tripled their apparel customers thanks to a more efficient returns process

With Two Boxes, Capacity has quickly scaled up their returns processing thanks to fewer manual steps. Up-to-date data ensures they stay ahead of higher volumes of returned items and keeps clients informed about their reverse fulfillment.

Partnering with Two Boxes has driven impressive results:

  • 3x faster returns processing
  • 3x growth in apparel customers

By leveraging Two Boxes, Capacity has transformed returns into a key benefit, boosting their reputation as a reliable 3PL for apparel brands of all sizes.


Ready to let returns grow your business?

At Two Boxes, we make returns an asset instead of a liability. Book a demo today and get started!

Impact Summary

0%

Faster returns processing

$0k

Growth in apparel customers

Two Boxes gives everyone immediate knowledge. It allows our associates to instantly know exactly what to do with each return so they can process all different types of returns at an increased volume. And it brings visibility for our clients.

Casey Pipero

Director of Value-Added Services at Capacity

Ready to supercharge your returns?

At Two Boxes, our mission is to make returns an asset instead of a liability. We’re proud to partner with 3PLs like Rocket Shippers to supercharge their return operations and benefit their team, customers, and the planet. If you’d like to make returns a strength for your business, reach out to us today!

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Returns are hard.

Two Boxes makes

them easy.

2024 Two Boxes®, Inc. All Rights reserved

Returns are hard.

Two Boxes makes

them easy.

2024 Two Boxes®, Inc. All Rights reserved

Returns are hard.

Two Boxes makes

them easy.

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2024 Two Boxes®, Inc. All Rights reserved