Work at Two Boxes!

At Two Boxes, we are working on solving one of the largest problems in the e-commerce industry - returns. Our mission is to build the best solutions for brands and 3PLs to process returns, capture mission critical data about returned inventory, and eliminate unnecessary waste and emissions.

Benefits and Perks

Remote-first work philosophy

Equity grants to become a part owner of Two Boxes

Unlimited PTO

(and we want you to use it!)

Quarterly team offsites and other sponsored team outings

Company-sponsored health insurance and 401k plan

A home office stipend to do your best work

Work at Two Boxes!

At Two Boxes, we are working on solving one of the largest problems in the e-commerce industry - returns. Our mission is to build the best solutions for brands and 3PLs to process returns, capture mission critical data about returned inventory, and eliminate unnecessary waste and emissions.

Benefits and Perks

Remote-first work philosophy

Equity grants to become a part owner of Two Boxes

Unlimited PTO

(and we want you to use it!)

Quarterly team offsites and other sponsored team outings

Company-sponsored health insurance and 401k plan

A home office stipend to do your best work

Remote-first work philosophy

Equity grants to become a part owner of Two Boxes

Unlimited PTO

(and we want you to use it!)

Quarterly team offsites and other sponsored team outings

Company-sponsored health insurance and 401k plan

A home office stipend to do your best work

The Company

We launched the company in January 2022 and since then, we have attracted incredibly talented team members with experience at Flexport, BMW, Outrider, Disney, Boeing, and more. We are a private company backed by investors and advisors representing Vinyl, Matchstick Ventures, Range Ventures, The House Fund, Amazon, Shopify, and more.

The Role

Two Boxes is seeking an experienced Warehouse Operations Lead. This role is perfect for someone who enjoys helping customers deploy in-warehouse technology and operations as effectively as possible, while also understanding our customers’ needs and advocating for them.


As a Warehouse Operations Lead, you will create trusting, long-term relationships with customers and partner with our  technical teams to improve the customer experience. The Warehouse Operations Lead will report directly to the CEO and will also work closely with our product and engineering leadership.

We are a startup and things evolve quickly, but below are some of the most critical responsibilities for this role:

  • Visit customer-owned and other third-party facilities to understand and document their operations and needs.

  • Work cross-functionally with our product and engineering teams to plan for and execute deployments .

  • Create playbooks for onboarding and managing new customer deployments.

  • Provide training for each customer to ensure effective use of Two Boxes technology.

  • Lead operational meetings with customers to review trends and opportunities for improvement based on the customer's business needs.

  • Actively monitor data from each site to improve utilization, address issues, and optimize outcomes for each customer.

  • Review the performance of each account and engage customers in conversations about renewal and expansion.

  • Be the voice of the customer back to Two Boxes leadership.

  • Drive the Warehouse Operations growth strategy and build out the necessary skills and sub-functions. Be able to hire and manage a high performing team.

The Location

This position is fully remote, but will include occasional travel for customer and partner visits, company offsites, conferences, and more. We work flexibly and support our team members to do their best work regardless of location.

About You

  • 5+ years working with enterprise customers in a mix of operational and customer-facing roles

  • Demonstrated ability to deploy and scale new technologies and processes in a warehouse environment

  • Experience working a within a fast-growth technology company, preferred

  • Experience in the e-commerce industry strongly preferred

  • Experience working with a SaaS or platform product preferred

  • Ability to be strategic, but still roll up your sleeves to accomplish what needs to be done

  • Highly organized with a strong sense of urgency to meet deadlines

  • Willing to travel ~25% for key customer meetings and events

Apply here

  • Two orange boxes

© 2022 Two Boxes, Inc. All Rights reserved

© 2022 Two Boxes, Inc. All Rights reserved

© 2022 Two Boxes, Inc.